Lost my money

Daniel Synelnikov's Avatar

Daniel Synelnikov

02 Feb, 2017 04:48 PM

Hello,

I sent 8,77$ to the address " defaefc9-2060-491f-8ddf-8d313a6ec300" but it didn't arrive there. What can you do now?
Best Regards Daniel Synelnikov

  1. Support Staff 1 Posted by julien on 02 Feb, 2017 07:40 PM

    julien's Avatar

    Hi Daniel,

    Your order is held up in a "merchant review" because it was paid late. Usually the merchant would have taken action at this point to approve or deny the invoice but that has not happened. Before we can make any changes we need permission from the merchant. I will reach out and let them know this needs attention.

    -Julien

  2. 2 Posted by Daniel Synelnik... on 15 Feb, 2017 06:28 AM

    Daniel Synelnikov's Avatar

    Hello,

     

    where is my money?

     

    Best Regards Daniel S.

     

    Von: julien [mailto:[email blocked]]
    Gesendet: Donnerstag, 2. Februar 2017 20:41
    An: [email blocked]
    Betreff: Re: Lost my money [Problems #10374]

  3. Support Staff 3 Posted by julien on 16 Feb, 2017 06:51 AM

    julien's Avatar

    Hi Daniel.

    I messaged the merchant again to follow up but in the meantime, can you send us the appropriate refund address for you?

    -Julien

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