Payout still not recieved

refleekfashion's Avatar

refleekfashion

08 Apr, 2017 09:32 AM

Hello,

I had a customer pay for goods from my shopify store which I would have to get the funds before I ship to him.

I still have not had a payout and I'm wondering why. I really need to start shipping and the volatility of cryptocurrecies can kill all profits with such delays I think. Thank you.

  1. 1 Posted by refleekfashion on 08 Apr, 2017 09:33 AM

    refleekfashion's Avatar

    It's being 2 days now.

  2. Support Staff 2 Posted by julien on 10 Apr, 2017 03:11 PM

    julien's Avatar

    Hello,

    Your merchant account has no KYC uploaded and verified. This is requires in order to receive payouts. Once you have uploaded the documentation that identifies yourself and your business we can issue a payout immediately.

    If there was a delay in response to your support ticket, it was most likely caused by the weekend. We try to be as diligent as possible but sometimes there can be short delays in response time.

  3. 3 Posted by refleekfashion on 10 Apr, 2017 04:51 PM

    refleekfashion's Avatar

    Thank you Julian. I received the money. I think before I go for the bank
    option which may be better, I want to know if you integrate with Payoneer?
    My shop does not operate from The US and I can only integrate by ACH
    through my Bank Account from Payoneer. Thank you.

  4. Support Staff 4 Posted by julien on 11 Apr, 2017 10:09 PM

    julien's Avatar

    Currently we do not have an integration with Payoneer. All payouts are done via wire or BTC wallet

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