I payed an invoice for Popads but the invoice expired

mmusta450's Avatar

mmusta450

11 Mar, 2018 07:57 PM

Hi
i paid an invoice for pop ads and the invoice expired but i already paid the money before the invoice expire

here the transaction from the blockchain : https://blockchain.info/tx/7198d035d82f753173fc51b7d3d79b13caebf57e0b80affbb7bcd874b1c461bd

  1. 1 Posted by mmusta450 on 11 Mar, 2018 08:23 PM

    mmusta450's Avatar

    I would like a refund if that is posible

    my BTC address: 1EbghJHJY4FQ1MZqXoEGKcsi774qJRANsn

  2. Support Staff 2 Posted by julien on 12 Mar, 2018 07:49 PM

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    Hello,

    The merchant needs to set this invoice up for a refund themselves.

    Please contact Popads and reference invoice number 79b59516-ebb9-4606-8a80-9235692b5507

  3. 3 Posted by mmusta450 on 12 Mar, 2018 08:27 PM

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    They have the worst support i have ever experienced they take a full week sometimes to reply for an email and when they replay they ask you another dumb question and the wheel goes on

  4. Support Staff 4 Posted by julien on 12 Mar, 2018 09:04 PM

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    I am sorry to hear that their support has been unable to help you. We can send them a note to resolve this invoice ASAP.

    Please let us know if we can do anything else in the meantime

  5. 5 Posted by mmusta450 on 13 Mar, 2018 05:06 PM

    mmusta450's Avatar

    Look what they told me instead of solving their problems by them self they told me to do it for them ... they are the worst support its simple as that

  6. Support Staff 6 Posted by GoCoin DevTeam on 13 Mar, 2018 06:11 PM

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    We will process a refund to the address provided above (1EbghJHJY4FQ1MZqXoEGKcsi774qJRANsn). It should go out by close of business today.

  7. GoCoin DevTeam closed this discussion on 13 Mar, 2018 06:11 PM.

  8. mmusta450 re-opened this discussion on 13 Mar, 2018 06:46 PM

  9. 7 Posted by mmusta450 on 13 Mar, 2018 06:46 PM

    mmusta450's Avatar

    Thank you so much :)

  10. julien closed this discussion on 13 Mar, 2018 09:11 PM.

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