Payment issue

abdulhussei's Avatar

abdulhussei

14 Mar, 2018 12:54 AM

Hello I made a payment a couple of days ago on allthingsdecentral.com by using gocoin through their website. There was a mistake in the order so I had to cancel it, however i didn’t receive my btc back and once I contacted allthingsdecentral they said that the btc hadn’t gone through to them. Here are the payment details:

Merchant Order Id: #948214988823
Item Description: All Things Decentral - #948214988823

If contacting GoCoin for support, please use this invoice reference: c318340f-de84-4f57-9557-ba6e243d72b9

Your help would be highly appreciated, Thank you.

Abdul

  1. Support Staff 1 Posted by julien on 14 Mar, 2018 09:00 PM

    julien's Avatar

    Hi Abdul,

    It does look like we registered this payment and the invoice is marked as complete. Have the merchant provided any further update?

    If they approve a refund, we can get that setup for you.

  2. 2 Posted by abdulhussei on 15 Mar, 2018 12:47 AM

    abdulhussei's Avatar

    Hello Julien,

    Thank you for getting back to me. The merchant has approved the refund as the transaction was cancelled and told me to try placing the order again after the refund is processed.

    Kind regards

  3. Support Staff 3 Posted by julien on 20 Mar, 2018 06:39 PM

    julien's Avatar

    Hi Abdul,

    Apologies for the delay in getting back to you. As of today, the merchant has not approved the refund in the system. It is still marked as fulfilled. Can you forward the email exchange you had with them where they approved a refund to you?

  4. 4 Posted by abdulhussei on 20 Mar, 2018 08:08 PM

    abdulhussei's Avatar

    No worries,

    I have attached here evidence showing the order being cancelled and them initiating a refund stating that the order 'has been refunded'. Thank you

  5. Support Staff 5 Posted by julien on 21 Mar, 2018 01:03 AM

    julien's Avatar

    Ok that will do. Can you send us your preferred refund address please?

  6. 6 Posted by abdulhussei on 21 Mar, 2018 02:32 AM

    abdulhussei's Avatar

    Thank you. Here is the refund address: 19hGhXRRTDvSFEzKKLzq72ouUt2x1QN3ZC
    Thanks for all your help.

  7. Support Staff 7 Posted by julien on 22 Mar, 2018 03:11 AM

    julien's Avatar

    Thank you for that. We should have this cleared in 24 hours. Thank you for your patience.

  8. 8 Posted by abdulhussei on 23 Mar, 2018 12:12 AM

    abdulhussei's Avatar

    Thank you very much.

  9. julien closed this discussion on 23 Mar, 2018 01:41 AM.

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