Invalid invoice parameters

hakan altunsoy's Avatar

hakan altunsoy

15 Mar, 2018 07:46 PM

Hello,
Our online store (www.hauteboards.com) is running on Shopify.
I set up Gocoin by entering Merchant ID and HMAC key.
When I try to place a trial order, I see "Invalid invoice parameters" message with number 422 on the right corner.
(image attached)

Deleted and re did the setup and got the same result.
Looking forward to your help
Regards,
Hakan Altunsoy

  1. Support Staff 1 Posted by GoCoin DevTeam on 15 Mar, 2018 08:37 PM

    GoCoin DevTeam's Avatar

    Hello

    We looked at our logs and don't see any signs that you attempted to create an invoice via the API. Are you sure that you have your merchant_id and shopify_hmac_key set properly?

  2. 2 Posted by Hakan Altunsoy on 22 Mar, 2018 11:54 AM

    Hakan Altunsoy's Avatar

    Hello Dev Team,

    I have merchant_id and shopify_hmac_key set properly. (copied and pasted from GoCoin site) Attached is the image or Shopify control panel.
    Can there be another problem?

    Saygılarımla / Regards,

    Hakan ALTUNSOY

    Haute Boards
    www.hauteboards.com <http://www.hauteboards.com/>
    C +90 532 354 5810
    T +90 252 382 4212
    F +90 850 811 1575

  3. Support Staff 3 Posted by julien on 23 Mar, 2018 01:50 AM

    julien's Avatar

    Hello Hakan,

    How much was the invoice you were trying to process. there currently is a $100 USD threshold on invoices until you submit documents for identity verification.

  4. 4 Posted by Hakan ALTUNSOY on 23 Mar, 2018 06:34 AM

    Hakan ALTUNSOY's Avatar

    Hello Julien,
    It is 4100 Turkish Lira (about 1.000 USD).Also, can your system convert TRL to BTC or LTC?

    Saygılarımla / Regards,
    Hakan Altunsoy 
    HAUTE Boards www.hauteboards.com T. +90 532 354 5810F. +90 850 811 1575

  5. Support Staff 5 Posted by GoCoin DevTeam on 23 Mar, 2018 05:52 PM

    GoCoin DevTeam's Avatar

    Hello

    Our system supports Turkish Lira using currency code TRY. (Currently 1 TRY is approximately 0.25 USD.)

    An invoice with base price in TRY will be converted to the crypto currency chosen. We currently support Bitcoin (BTC), Litecoin (LTC), Dash (DASH) and Bitcoin Cash (BCH).

  6. 6 Posted by Hakan ALTUNSOY on 23 Mar, 2018 06:25 PM

    Hakan ALTUNSOY's Avatar

    Great! How can we solve the verification issue?

    Saygılarımla / Regards,
    Hakan Altunsoy 
    HAUTE Boards www.hauteboards.com T. +90 532 354 5810F. +90 850 811 1575

  7. Support Staff 7 Posted by julien on 23 Mar, 2018 09:03 PM

    julien's Avatar

    Hi Hakan,

    You can upload your KYC documents in the merchant dashboard by clicking the blue button in the top right and then selecting KYC center.

    To verify your account we need an identity document such as a drivers license or passport. The document must be currently valid.

    In addition to that, we also need a business document which proves the identity of your business. Articles of org, tax id cert, etc. Please let me know if you have any questions regarding this.

  8. 8 Posted by Hakan ALTUNSOY on 24 Mar, 2018 06:10 AM

    Hakan ALTUNSOY's Avatar

    Hi Julien,
    I am a US citizen, so DL or Passport is no problem however business is a Turkish entity and all official paperwork is in Turkish. Would that work? 

    Saygılarımla / Regards,
    Hakan Altunsoy 
    HAUTE Boards www.hauteboards.com T. +90 532 354 5810F. +90 850 811 1575

  9. Support Staff 9 Posted by julien on 26 Mar, 2018 05:37 PM

    julien's Avatar

    Hello Hakan,

    Yes, as long as they are the official documents for the business that will be fine.

  10. 10 Posted by Hakan Altunsoy on 26 Mar, 2018 06:48 PM

    Hakan Altunsoy's Avatar

    Done.

    Saygılarımla / Regards,

    Hakan ALTUNSOY

    Haute Boards
    www.hauteboards.com <http://www.hauteboards.com/>
    C +90 532 354 5810
    T +90 252 382 4212
    F +90 850 811 1575

  11. Support Staff 11 Posted by julien on 27 Mar, 2018 01:21 AM

    julien's Avatar

    Docs have been approved

  12. 12 Posted by Hakan Altunsoy on 27 Mar, 2018 12:58 PM

    Hakan Altunsoy's Avatar

    Same problem continues.
    On the dashboard, account completeness is still at 50%. Can this be the issue? How can we make it 100%

    Saygılarımla / Regards,

    Hakan ALTUNSOY

    Haute Boards
    www.hauteboards.com <http://www.hauteboards.com/>
    C +90 532 354 5810
    T +90 252 382 4212
    F +90 850 811 1575

  13. Support Staff 13 Posted by julien on 27 Mar, 2018 07:40 PM

    julien's Avatar

    Hi Hakan,

    Apologies. I forgot to set your due diligence. Should be fixed now.

  14. julien closed this discussion on 27 Mar, 2018 07:40 PM.

  15. Hakan ALTUNSOY re-opened this discussion on 28 Mar, 2018 05:34 AM

  16. 14 Posted by Hakan ALTUNSOY on 28 Mar, 2018 05:34 AM

    Hakan ALTUNSOY's Avatar

    Yes, thanks

    Saygılarımla / Regards,
    Hakan Altunsoy 
    HAUTE Boards www.hauteboards.com T. +90 532 354 5810F. +90 850 811 1575

  17. julien closed this discussion on 29 Mar, 2018 06:01 AM.

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