i sent money popads but not showing deposit

probaymedya's Avatar

probaymedya

09 May, 2018 01:21 PM

we sent money but not showing

  1. Support Staff 1 Posted by julien on 09 May, 2018 10:56 PM

    julien's Avatar

    Hello,

    Can you send us the transaction id or the payment address please?

  2. 2 Posted by probaymedya on 09 May, 2018 11:03 PM

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    https://btc.com/190632202f6ee6d112d6abccf2b9058b683ee93c14df3bf7ea5768b82edebd22

       1. Home <https://btc.com/>
       2. Block - 521904 <https://btc.com/521904>
       3. Transaction
       190632202f6ee6d112d6abccf2b9058b683ee93c14df3bf7ea5768b82edebd22

    i'm waiting u

  3. Support Staff 3 Posted by julien on 09 May, 2018 11:06 PM

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    Hello,

    Yes this invoice is marked as complete and PopAds should be completing the order as normal. We have no control over PopAds accounts so you will need to contact them for help with this.

    Please reference GoCoin order Id# 2cf0492d-1c75-43f0-9d57-1c42d109cd8c

  4. 4 Posted by probaymedya on 09 May, 2018 11:08 PM

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    i sent mail popads but they dont give answer.Can i Dispute order? for money
    back

  5. Support Staff 5 Posted by julien on 09 May, 2018 11:16 PM

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    We are sorry to hear that. They usually have good response times and handle all issues in a timely manner.

    We can not setup a refund without permission but what we can do is contact PopAds directly and inform them of the problem. We work with them closely so we should be able to resolve this.

  6. 6 Posted by probaymedya on 09 May, 2018 11:33 PM

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    okey i want to your help please i need to start popads advertisement.

  7. 7 Posted by probaymedya on 10 May, 2018 12:05 AM

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    Did u reach popads?

  8. Support Staff 8 Posted by julien on 10 May, 2018 02:04 AM

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    They have not responded as of yet but as soon as we hear back we will update this ticket.

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