Invalid invoice parameters

Proprofit Worldwide's Avatar

Proprofit Worldwide

01 Jul, 2018 10:43 PM

Hi, we've just deactivated your service from our shopify store as when customer try to use it it gives the error you see in the screenshot attached. If this is due to the KYC thing, we've just sent the documents needed.

Could you please solve the problem?

Thank you.

  1. Support Staff 1 Posted by GoCoin DevTeam on 02 Jul, 2018 01:31 PM

    GoCoin DevTeam's Avatar

    Hello

    You need to set up payout accounts for the currencies in which you would like to receive your payouts.

  2. 2 Posted by Fabrizio Perott... on 02 Jul, 2018 11:29 PM

    Fabrizio Perotti's Avatar

    I’ve already tried but it says: "Your merchant account must be verified before you may submit bank account information.”

    And I already sent the document for the verification…

  3. Support Staff 3 Posted by julien on 03 Jul, 2018 01:39 AM

    julien's Avatar

    Hello Fabrizio,

    We have reviewed and approved your documentation. Please try re adding your bank account.

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