Bitcoin transaction not going through

Dan's Avatar

Dan

22 Aug, 2018 07:13 AM

Hello,

Yesterday we attempted to make a BTC deposit to the merchant PopAds through your platform. The funds still have not been credited, but the transaction already has upwards of 100 confirmations on the blockchain: https://btc.com/33CKbEpDrc7JioJVJYiiLeDzKaLANb2yBz

Popads support has not been responsive so we would like to request a refund from your side if you can confirm the funds went through.

Attached is proof of payment and invoice ID.

  1. Support Staff 1 Posted by julien on 22 Aug, 2018 06:00 PM

    julien's Avatar

    Hello,

    There was another open ticket regarding this issue, but I will also inform you that we have contacted PopAds and are working on a solution.

    Regards
    Julien

Discussions are closed to public comments.
If you need help with GoCoin Helpdesk please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac