litecoin to bitcoin address

donovan kearns's Avatar

donovan kearns

17 Sep, 2018 05:40 PM

I have a customer that sent litecoin to a bitcoin address, is there anything that can be done?

Order ID: #4139470585961

Gateway Link:https://gateway.gocoin.com/invoices/23384015-9aae-4058-8aae-47d3bbbd6357

  1. Support Staff 1 Posted by julien on 17 Sep, 2018 08:09 PM

    julien's Avatar

    Hello,

    Yes, we can investigate the invoice and trace the funds. I will send a note to our dev team about the situation.

    We will get back to you shortly

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