istrate virgiliu ioan 's Avatar

istrate virgiliu ioan

25 Sep, 2018 01:49 PM

i try to make a patent to my web store and have this message 404 merchant not round what is the problem

  1. Support Staff 1 Posted by julien on 25 Sep, 2018 07:30 PM

    julien's Avatar


    Can you please provide the merchant id or email that was used to create your account?

  2. 2 Posted by crypto tech on 25 Sep, 2018 07:37 PM

    crypto tech's Avatar

    [email blocked]
    my store is miryshop.myshopify.com
    I do not understand why you put your software and payment methods if it
    does not work .. it's bad head and there's nothing good for your merchants
    trying to do something but you can not do it

    mar., 25 sept. 2018, 22:30 julien <[email blocked]> a

  3. Support Staff 3 Posted by julien on 25 Sep, 2018 09:37 PM

    julien's Avatar

    The account you have created is at a basic level which means that processing most invoices will not work. In order to validate your account, you have to submit KYC documentation that proves you and your businesses identity.

    This can be done by click on KYC center in the drop down menu in your merchant account.

    Once that has been done, your invoice limit will be increased and should function normally.

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