Why do I not receiving payment

 Patrick's Avatar

Patrick

03 Oct, 2018 07:52 AM

I have set a payout address of a bitcoin wallet. I am still not receiving a payout to that wallet. However, I am see the bitcoin was transferred to another unknown address? Why is that?

  1. Support Staff 1 Posted by GoCoin DevTeam on 03 Oct, 2018 06:29 PM

    GoCoin DevTeam's Avatar

    Hi Patrick

    Our crypto payouts occur once daily (on business days) if your balance is above a certain threshold. Currently the minimum payout threshold for automatic payouts is 0.01 for Bitcoin. Your balance is slightly below that.

    If you would like, we can adjust the thresholds for each currency for your account. Also, you can request a payout of your crypto balance at any time and it will be included in the next payout cycle.

    Regards

  2. GoCoin DevTeam closed this discussion on 03 Oct, 2018 06:29 PM.

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