KYC Verification

sales's Avatar

sales

05 Oct, 2017 04:45 AM

Hi Guys,
My KYC verification documents have been uploaded for well over 10 days now and still not verified, can you tell me what is going on?
Thanks!

  1. 1 Posted by sales on 05 Oct, 2017 07:58 AM

    sales's Avatar

    Hi,

     

    What is going on? My documents have been rejected without notification!???

     

    How can I get my Bitcoin out of your wallet???

     

    Regards,

     

    Ben

  2. Support Staff 2 Posted by julien on 06 Oct, 2017 02:21 AM

    julien's Avatar

    Hello,

    This ticket seems to be having some technical issues. I can respond to you outside of this to make sure I see your response.

    -Julien

  3. julien closed this discussion on 06 Oct, 2017 02:21 AM.

  4. sales re-opened this discussion on 10 Oct, 2017 02:04 PM

  5. 3 Posted by sales on 10 Oct, 2017 02:05 PM

    sales's Avatar

    Still no resolution to this. Will start alerting people to this as a scam website if my Bitcoin is not released.

  6. julien closed this discussion on 10 Oct, 2017 06:46 PM.

  7. sales re-opened this discussion on 11 Oct, 2017 04:48 AM

  8. 4 Posted by sales on 11 Oct, 2017 04:49 AM

    sales's Avatar

    Received my BTC payout, thanks, but now cannot login to my dashboard? Please help.

  9. Support Staff 5 Posted by julien on 11 Oct, 2017 06:02 PM

    julien's Avatar

    Hello,

    We were experiencing some login issues late yesterday evening that affected multiple merchants. This issue has since been resolved but if you notice anything else, please notify us.

    Also, be sure to check our twitter account where we will provide status updates on the dashboard.

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