Could not verify payout account.

ssainju's Avatar


13 Feb, 2018 02:59 AM

Hello, We've been trying to get a Bitcoin and Litecoin address verified, but when we click on the activation link in the email it says "Could not verify payout account". These addresses are both created on a Trezor hardware wallet. The bitcoin address starts with a "3" and the litecoin address starts with an "L". Are these address types supported? Or do I need to use a 'legacy' address, or is there something else wrong?

Dash verification worked fine.


  1. Support Staff 1 Posted by julien on 13 Feb, 2018 08:54 PM

    julien's Avatar


    Yes, our system will require you to convert the LTC addresse to a legacy address. You can use a tool like this one:

    The BTC should work but we can try to manually verify them if you provide the last 4 digits of the addresses

  2. 2 Posted by ssainju on 14 Feb, 2018 03:19 PM

    ssainju's Avatar

    Thank you! The legacy litecoin address worked. We were also able to verify a bitcoin address, and a legacy bitcoin address from another Trezor.

    Could you please remove the following not yet verified / test addresses (last 4 digits shown):




  3. Support Staff 3 Posted by julien on 14 Feb, 2018 10:14 PM

    julien's Avatar

    Sure, we can take care of that

  4. Support Staff 4 Posted by GoCoin DevTeam on 14 Feb, 2018 10:45 PM

    GoCoin DevTeam's Avatar

    This has been completed.

  5. GoCoin DevTeam closed this discussion on 14 Feb, 2018 10:45 PM.

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