When does transfer of BTC to specific wallet address happen?

Aria's Avatar

Aria

26 Apr, 2018 09:31 PM

Hi - We've been customers for a while. Our balance is small, at around 0.2BTC - I've entered our wallet address in about a couple months ago when I first made the account. We have no interest in fiat - how do I get the .2BTC into our wallet address - I dont see a send button, does it happen at a certain threshold?

thanks

  1. Support Staff 1 Posted by GoCoin DevTeam on 26 Apr, 2018 09:38 PM

    GoCoin DevTeam's Avatar

    We don't have this email address registered in our system. What is your merchant name or ID?

  2. 2 Posted by Aria Jalali on 26 Apr, 2018 09:49 PM

    Aria Jalali's Avatar

    Hey it’s [email blocked] on file - Johnny AppleCbd

    Thanks!
    Aria

  3. Support Staff 3 Posted by julien on 30 Apr, 2018 06:06 PM

    julien's Avatar

    Hi Aria,

    I checked your account for a balance and do see one of 0.156321

    The payout has been held because the account was never fully completed. There are no KYC documents on file which is the trigger that begins all future payouts.

    If you would like to set that up the payout will be issued immediately

  4. 4 Posted by Aria Jalali on 30 Apr, 2018 08:07 PM

    Aria Jalali's Avatar

    Ah Great!! Ok I will upload those. Thank you.

  5. Support Staff 5 Posted by julien on 02 May, 2018 04:47 PM

    julien's Avatar

    Hi Aria,

    Please let me know if you need any help with the documentation request.

    -Julien

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