ssainju's Avatar


03 May, 2018 01:50 PM

Hi, We received a BTC payment about a week ago and I can see the BTC in our GoCoin account. When can we expect the BTC to be sent to our wallet?


  1. Support Staff 1 Posted by julien on 03 May, 2018 08:23 PM

    julien's Avatar

    Hi John,

    There can be an initial delay for new account with payouts while our due diligence is completed. I can make sure this is completed today and a payout issued as well.


  2. 2 Posted by ssainju on 03 May, 2018 08:24 PM

    ssainju's Avatar


    I am currently on leave until July 2 2018. I will be returning on Tuesday, July 3 2018.

    For your inquiry, please connect with the following contacts as necessary:

    Digital Strategy + Marketing : Cheryl MacLean <[email blocked]>
    Website + Ecommerce: Mizanur Chowdhury <[email blocked]>
    Urgent inquiries: Michael Crane <[email blocked]>


  3. julien closed this discussion on 03 May, 2018 10:04 PM.

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