GoCoin Receiving Address - Playerauctions

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iferri

05 Nov, 2018 04:54 PM

Hello,

I tried making a payment with GoCoin on Playerauctions and it asked me for a receiving address after searching I learned it was my own bitcoin receiving address for refunds (I used Coinbase)! I tried making a purchase and it was under paid so I still had to pay a bit more but my time had expired. I went to my Coinbase and my Bitcoin have been removed and transaction shows completed when I was Playerauctions about the refund they say it’s been processed, when I ask Coinbase about the refund they said it’s untrasable and I basically lost my Bitcoin.

I’m very confused, it’s been almost 2 days and still don’t have any refund.

  1. Support Staff 1 Posted by julien on 05 Nov, 2018 06:24 PM

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    Hi Matthew,

    Can you provide the invoice details so we can locate it in the system?

  2. 2 Posted by iferri on 05 Nov, 2018 06:37 PM

    iferri's Avatar

    If I get the transaction from Coinbase it redirects me to BlockCypher -
    The transaction I get from that is:
    7d13fd82f3530515a231b0cecffad7595df7bdc68a2df609c96fb389b05b255b

    My order ID from Playerauctions was: 4296444

    I’m not sure if I would find one with GoCoin because it was redirected from Playerauctions to your website and I never got a confirmation since the balance was under paid.

    If this information should not be public please hide/remove my comment.

  3. Support Staff 3 Posted by julien on 05 Nov, 2018 06:38 PM

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    Ok, we have located the invoice. Please send us a valid refund address and we can refund the invoice

  4. 4 Posted by iferri on 05 Nov, 2018 06:43 PM

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    It is showing me on my Coinbase

    35gtU9b572tW2F7QvNnUUECicVrtWmtEa5

  5. Support Staff 5 Posted by julien on 05 Nov, 2018 07:06 PM

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    Just to confirm, 35gtU9b572tW2F7QvNnUUECicVrtWmtEa5 is your wallet address for receiving coins correct?

  6. 6 Posted by iferri on 05 Nov, 2018 07:09 PM

    iferri's Avatar

    Correct.

    I will try to attach a picture.

  7. Support Staff 7 Posted by julien on 05 Nov, 2018 07:10 PM

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    We have initiated the refund and it should be completed within 24 hours.

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