Pending Verification

Brian's Avatar

Brian

14 Feb, 2017 02:43 PM

Hi GoCoin,

Your leadership seems great and open to respectful feedback. I feel like adding a "Pending Verification" status to the Dashboard would be super helpful. As a business owner, I am always seeking to increase my sense of control. After submitting documentation for verification, I need to see a change in status to let me know that things are progressing. I also need to know how long I should expect to wait for verification. Otherwise, I will feel compelled to contact you like this, just to be certain.

Example screenshots attached!

Regards,
Brian

~ p.s. ~

How long should I expect to wait for merchant verification? :)

  1. Support Staff 1 Posted by julien on 16 Feb, 2017 06:54 AM

    julien's Avatar

    Hey Brian

    Thanks for reaching out to us. We are actually currently working on an overhaul of the KYC center and the general flow of signup.

    These are great suggestions and will help us in the design. I will make sure your documentation is reviewed ASAP and hopefully have approved by end of day tomorrow.

    If anything else comes up please feel free to email me directly: [email blocked]

    -Julien

  2. 2 Posted by Brian on 16 Feb, 2017 12:34 PM

    Brian's Avatar

    Hey Julien,

    That sounds good – thanks so much.

    Regards,
    Brian

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