15 minutes

LTC Payment's Avatar

LTC Payment

20 Jul, 2018 11:24 PM

I tried to subscribe to a website today. 15 minutes is not enough time for blockcahin transactions to go through completely with confirmations. Barely i na perfect work for LTC maybe, unrealistic for BTC.

Took me about 3 minutes to initiate the payment and it was not completely confirmed before the timeout. This is never going to work for anyone. I was pretty ready to send payment and still failed. Now I have to contact the merchant and who knows if I will ever get my subscription or not.

Please consider up-ing the time before timeout. Not very usable in current form.

  1. Support Staff 1 Posted by GoCoin DevTeam on 20 Jul, 2018 11:43 PM

    GoCoin DevTeam's Avatar

    The timeout period is for detection of the relayed transaction on the network and not for confirmation on the blockchain. Normally our platform detects and acknowledges payment in a matter of seconds. If you had an issue with a particular transaction, we can investigate if/why there were delays on our system if you provide a payment address or invoice id.

  2. 2 Posted by Doug Selix on 20 Jul, 2018 11:54 PM

    Doug Selix's Avatar

    payment address (LTC) MEYZvV66TAoGdeL6wLKzyuSRxZ6m2VsXed

    confirmed in block 1460069

    Transaction ID
    c9302c393ccc1353a6beedbf59f8bc064a7e2b5f9069329e731395c2d2352b0c

    Invoice: 58826fc7-ac53-461e-82ab-5a19c9bbfc67Invoice For: WankzVR - 1 Month
    Non-Recurring

  3. 3 Posted by Doug Selix on 20 Jul, 2018 11:57 PM

    Doug Selix's Avatar

    I was using loadwallet for IOS if that makes any difference.

    Also on my iphone had the 1st confirm almost instantly.

    Approximately 5pm (CST)

  4. Support Staff 4 Posted by GoCoin DevTeam on 21 Jul, 2018 01:00 AM

    GoCoin DevTeam's Avatar

    It appears that you sent 0.00025 LTC instead of 0.25 LTC. Because the value was so low, our system did not process the transaction.

    https://live.blockcypher.com/ltc/address/38LRcbg8W3wqq94CqTLfAGC2dr...

  5. GoCoin DevTeam closed this discussion on 21 Jul, 2018 01:00 AM.

  6. Doug Selix re-opened this discussion on 21 Jul, 2018 01:09 AM

  7. 5 Posted by Doug Selix on 21 Jul, 2018 01:09 AM

    Doug Selix's Avatar

    you are absolutely correct. I apologize. Well I have never tried to
    purchase anything with loaf and it is using lites not litecoins. did not
    expect that! Can't find a way to change it so far either.

  8. 6 Posted by Doug on 21 Jul, 2018 01:16 AM

    Doug's Avatar

    d3fa4752d45cb0b12797b350c3fac7676e4b61dd4f83d09717291a7be66d6336

    Sent from my iPhone

  9. 7 Posted by Doug Selix on 21 Jul, 2018 01:16 AM

    Doug Selix's Avatar

    I tried again using qr scan, declined the second it hit the blockchain this
    time.

    I give up, if you can send it back that would be great but I just give up.

  10. 8 Posted by Doug Selix on 21 Jul, 2018 01:19 AM

    Doug Selix's Avatar

    http://d3fa4752d45cb0b12797b350c3fac7676e4b61dd4f83d09717291a7be66d6336/

  11. Support Staff 9 Posted by GoCoin DevTeam on 21 Jul, 2018 02:39 AM

    GoCoin DevTeam's Avatar

    The second transaction was successfully and your merchant should provide you credit/services. If you have issues or would like a refund, please contact them and provide the following invoice id: 1cd57542-b72f-43bd-babb-ebef9d155c7c

  12. GoCoin DevTeam closed this discussion on 21 Jul, 2018 02:39 AM.

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