What is your refund policy?

  1. Refund Address
    GoCoin can refund to the customers desired refund address.

  2. Request for Refund
    A Merchant can set the refund request in the merchant dashboard. A refund address is required.

  3. Refund Amount
    The invoice will be refunded in the currency in which it was paid. An invoice can be refunded up to the full amount of the base price of the invoice, at current market rate.

  4. Timeframe
    Refunds must be requested within 90 days of the original transaction. GoCoin may take up to 5 business days to process a refund.

  5. Fees
    GoCoin may charge a $10 refund fee to the Merchant for any refunds not resulting from error on GoCoin's part. GoCoin may waive these charges at its discretion. The Merchant may pass these charges on to the customer based on their own refund policy.