Are we able to initiate a manual refund to our customers?

Yes. On the invoice details page you can select Refund in the top right. A window should pop up where you can fill out the refund information. Please be aware that you will need to verify a refund address with your customer in order for this to be completed. You will also need to have an account balance that can cover the refund amount.

Once the invoice has been initiated by you we will begin the process of review and completion. This typically takes about 24 hours during the business week.

You can also review our refund policy here: https://www.gocoin.com/refund_policy